How to submit a bug report in MapTiler Server

 

Submit from MapTiler Server

In case of any issue with the MapTiler Server, you should send us the bug report. If possible, send it all the time directly from the software. 

The bug report icon is located in the bottom left corner.

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By clicking on the bug icon, a new pop-up window with three tabs appears.

In the first tab, you should give us a meaningful summary of the issue, describe it in more detail (according to the suggested structure), and the contact email. 

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In the second tab, you select what information you are willing to share with us. We understand that some information might be very sensitive, however, we do not share it with any third party, and the more information we get from you, the higher the chance the issue will be solved quickly.

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The Client info tab summarizes the basic info about the system that will be sent.

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Submit from the Web

In case you cannot send a report directly from the MapTiler Server (the software is not starting, the bug report is not working, etc.), there is a web form. Please select a product (Server), write a descriptive title, and try to be as detailed as possible because every piece of information helps us to identify the problem and quickly come up with a solution.

You can also attach files that cause the issue.

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Send us the file causing your issue

If it is important for replication of the issue, send us your files at MapTiler - Upload.