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Works on a best-effort basis & operates Monday-Friday, 8-16 Central European Time

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Technical product support,
troubleshooting, bugs, how-tos

User account management,
passwords, emails, user names

Product license management,
renewals, (de)activations,
troubleshooting, offline activations

Subscription management,
adjusting, extending, upgrading plans

Payments management,
refunds, credit notes, invoicing